Otis It Impact on Competitiveness

IT changes the competitiveness by changing the industry structure, obtaining cost efficiencies in value chain and attaining flexibilities in customizing products towards differentiation. Elevator industry is in truth competitive in nature, but Otis was able to asseverate leadership in twain sales and service by effectively utilizing IT. Quality is the key in heave transmission line and customers judge the lineament of a attach to by its responsiveness to call backs. OTISLINE drill was mainly positive to support the strategical direction of the company, to attain superior customer service. A companys competitive advantage is affected mainly by its strategic decision in managing value chain activities. By attaining efficiencies in value chain, a company can significantly attain competitive advantage over its rivals. IT consolidates the information in each of the value chain and provides a timely vox populi of the overall picture for effective decision making and enhancing both the performance and service of the product. IT also enables identifying new businesses due to technical feasibility, creating derived demands for new products and identifying new businesses within old ones.

Otis cognize the efficiencies of IT implementation, increased its investment in the right time and developed centralized customer service, automate maintenance billing, inventory discover and accounting. OTISLINE improved the productivity of service mechanics to respond to a customer in a record time and the quality of information available across the nationwide offices. Otis was able to develop OTISLINE product application, due to existence of a congruous technology, service management system (SMS). Otis made certain(predicate) that its IT applications are compatible with each other. One such application was New Equipment Sales (NES), utilized OTISLINE application to support elevator sales. Otis plans to further develop applications such as aloof monitoring and contract management to complement... If you want to get a full essay, order it on our website: Ordercustompaper.com

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