The Ritz Carlton Hotel

Case Study Analysis The Ritz-Carlton * world * The description of The Ritz-Carlton hotels socialization. * Body of the report * Challenges to follow in align to dole out and carry on the new culture and to overcome its issues. * The new cultures go outs. * Conclusion * The importance of the organisational structure and its impact.The Ritz-Carltonis a luxuryhotels, was set up in 1983, it is the foremost name in luxury hotels worldwide, this success is for the most part due to the fabled Caesar Ritz who developed and operated two of the worlds scoop hotels in Paris and London, the hotel achieved such fame in the marketplace till the meridian they attained what is often referred to as The Ritz Mystique. TheRitz-Carlton Hotel Company LLCis now a exclusively owned subsidiary ofMarriott International.The fact of work with The Ritz-Carlton is not standardised working in other companies and the experience employees leave alone get is corely divergent from other ones, they h ave ever had, each have a eccentric ability to render high quality service to the lymph glands, members and residents . the essential culture is one of mutual respect. Employees treat each other the same look they treat guests. Ritz-Carlton provides an array of benefits to all of its ladies and gentlemen with a team that gets more than like a family.The Ritz Carlton Hotel is following a different culture in order to motivate its employees. This culture consists of providing a good working surroundings and makes its employees feel their importance while doing their tasks which is the main key in motivating employees as they make them feel more comfortableladies and Gentlemen serving Ladies and Gentlemen, and that entrust hearten them to provide a high guest service and they will be more productive rather than taking orders and applying them automatically as robot, as a result, customers will be completely satisfied.In order to maintain its customer base which croaked over 800,000 customers worldwide and to change the culture deep down the organization, The Ritz Carlton Hotels had to grammatical case some challenges attempting to sh ar its knowledge of quality as it applies to service. Ritz-Carlton adopted this as a central mission through the creation of The Ritz-Carlton Learning comprise and The Ritz-Carlton Leadership Center As a five-star Hotels, The Ritz Carlton Hotels will not backup on its successes, it has made a commitment to its guests, members, residents, employees and communities to continuously pursue excellence.As we trick see, including the new joiner staff members Ritz-Carlton the culture used will motivate employees to be more productive to work happily under a give way working environment as a result the quality of services will be higher than the expected consequently, Ritz-Carlton guests , customers will get total satisfaction as they will be well served. And such environment will evoke the culture to spread amongst all The Ritz-Carlton Ladies and Gentlemen.The Ritz-Carlton hotels culture is a successful one that all companies has to follow in order to promote good communications between employees , it teaches staff members acceptance and appreciation for mutation whether its racial or religion diversity, besides it encourages fair sermon of each employee as well as respect for each employees contribution to the company as result employees will tend to be more and more productive and to be positive while doing their tasks.As employees will get equal opportunities to contribute and to realize their full potential within the company, their pride and passion for The Ritz-Carlton hotels and the work performed will increase. In addition to that, such culture has been shown to cause statistically better elevateth. Such culture possess high employee involvement, strong internal communications and an acceptance and encouragement of a healthy level of risk-taking in order to achieve total guests satisfacti on. Additionally, organizational culture that obviously emphasizes factors related to the c beer growth of such organizations will be better performed inRitz-Carlton. as result, such constructive Culture is where employees are encouraged to be in communication with their co-workers, and work as teams, rather than only as individuals. In positions where people do a knotty job, rather than something simple, this sort of culture is an efficient one as it ensures the achievement, it guarantees self-actualizing. Thats why we can categorize The Ritz-Carlton hotels culture as a usual one to follow by other organizations in order to grow up.I think, it is very important to understand how customers and guests perceive The Ritz-Carlton hotels working attitude, thus the working environment has to be reflected on staff members by their natural smile, their proneness to provide high quality of services and their dynamism. In order to reach this level we have to follow an organizational struct ure which will check out the companys capacity and effectiveness and contribute to improve Ritzs brand image and promise (costumer services quality), as a result The Ritz-Carlton hotels can be a role model to other organizations.Personally I would be glad to be one of The Ritz-Carlton hotels staff members and join their team. accessory 1 1- The culture used in The Ritz-Carlton consists of making their employees feel more important and comfortable doing their tasks, Ladies and Gentlemen serving Ladies and Gentlemen, thats the most employees motivating factor. 2- To maintain the new culture, The Ritz-carlton hotels management created Learning Institute and The Ritz-Carlton Leadership Center in order to ensure the continuing training to all its staff members and inhale them apply their culture while doing their tasks. In such culture, both employees and guest will be totally satisfied as employees will provide services with full motivation and as customers will receive the legendar y customer service ever. 4- Other organizations can take The Ritz-Carlton hotels as a role model as The Ritz-Carlton make its employees feel the importance of the tasks they are doing. Husain Abubaker Ali Alhamed Al Hashmi(H00234709) Resources http//corporate. ritzcarlton. com/en/About/Default. htm http//corporate. ritzcarlton. com/NR/rdonlyres/22E2CEC9-62A4-4EA2-9C3C-51628265E10E/0/rcappsum. pdf http//en. wikipedia. org/wiki/Ritz-Carlton