Samantha Villanueva                                                                Â

Samantha Villanueva                                                                                 8October2002                                                                                 Mkt 130 I. Summary In an article titled takeoff booster With a Smile, Erin Strout discusses the significance of managers stressing customer service to their sell employees. She claims that a sales associates grammar and body elan of speaking atomic number 18 both aspects taken into account by a customer. Strout supports the idea that with proper training, sell managers should empower their employees to make their own decisions when messinessing with customers. She believes that when authorisation buyers argon whole greeted in the similar exact manner and dealt with according to a strict policy, they bequeath most often view their discretionment as impersonal. Strout excessively emphasizes the need for the customer to spirit important. She points out that many clock sales associates size up customers due to the path they run into and therefore discriminate when providing customer service. While it is originative to deal with different types of customers in diverse manners, it is not pleasant to treat potential difference buyers with varying levels of courtesy and respect. II. Analysis/ masking As the Retail Manager of Hottie Clothing in colour V whollyey, it is my duty to oversee the performance of only store employees. The fundamental interaction between sales associates and customers is crucial. Therefore, it is important that I ensure that all employees are flexible when dealing with different customers.

I reveal that mosttimes sales associates will pick and choose the types of potential buyers they are willing to help. Because I believe this habit is both amateur and lazy, I try to train employees to adapt to the needs of the potential buyer. When my employee customizes his/her service to the customer, most likely the customer will find confident in their purchase and in their decision to pick out at our store. I honestly believe that this skill comes easier to roughly than others, but with practice, any sales associate can develop comfortable with all types of customers. I stress to employees as rise as to myself that each and every customer contributes to the success of our store. Therefore, they all deserve our courtesy and undivided attentio n! If you want to visualise a full essay, order it on our website: OrderCustomPaper.com

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